Live Remote Assistance

Step 1: Call us on 1 (206) 905-4714 or 1 (800) 630-6103 during business hours.

Step 2: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 3: You are prompted to download a small virus-free plug-in.

Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.